The RTM Company
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  • About Us
  • RTM
  • RTM Process
  • Cost
  • FAQ's
  • Contact

Frequently asked questions

What is Right to Manage (RTM)?

The Right to Manage was introduced through the Commonhold and Leasehold Reform Act 2002. It gives leaseholders the statutory right to take over the management of their building from the landlord. 

How many leaseholders need to support it?

At least 50% of the leaseholders in your building.

Can shared ownership and overseas owners particpate?

Yes. Providing you are the registered owner of your flat you can participate and support the right to manage. 

How long does the process take?

5 months from the date 50% of leaseholders are in support.

How much will it cost?

We charge around £60 per flat which represents excellent value. We are one of the best and least expensive options available to leaseholders.


The only unknown costs are the landlords legal expenses which may be charged (and are payable by the RTM Company). The costs have to be ‘fair and reasonable’ and if charged are normally around £500-£1,000.  Owners that have completed an RTM see this as a small expense compared with the benefits and cost savings they make.

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How does your Money Back Guarantee work?

We refund you in full if your right to manage claim is not successful. 

Can we reduce our service charge costs?

Almost guaranteed, as you will have final sign off on expenditure and full control of your buildings finances. 


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Can we expect a better service?

Yes. This is because you control your building and can appoint a managing agent who is accountable to you, instead of the landlord.

What happens to our service charge funds?

Your existing service charge and reserve funds are transferred to your RTM Company, or your managing agent acting on your behalf on the RTM acquisition date or as reasonably practicable after. 

What happens to existing contracts?

Any existing contracts are between the landlord and service provider, therefore, on the date your RTM Company takes over, these contracts will cease, and you are free to place new ones.


The one exception to this is if you have site staff, employment contracts are protected under TUPE and existing staff will transfer over.

How many directors do we need?

At least one leaseholder will need to become an appointed director of the right to manage company. There is no limit to the maximum number.

What is the role of an RTM director?

It is the director(s) of the RTM Company that are responsible for the management/running of the RTM Company. In most cases directors will appoint a professional managing agent to undertake the management functions. 


The role of a director is to act as a spokesperson for the owners and provide your appointed managing agent with instructions.  

frequently asked questions continued

What happens with my Ground Rent payments?

Ground Rent will still be payable to the landlord if demanded. The amount you pay is detailed within your lease.

We live in a development with multiple blocks, can we still apply?

Yes, you can still apply and exercise your right to manage on the block you live in.


If other blocks wish to follow, each structurally detached, self-contained block in your development will have to complete their own application, and form a separate RTM Company.

As a member what is my liability if we dissolve the company?

A members liability is limited to a maximum of £1.

What happens if membership falls below 50%?

If after you serve a claim notice and acquire your right to manage, leaseholder membership falls below 50%, your right to manage claim and RTM Company is still valid. 


Although it is not a requirement of the RTM Company, we recommend membership is encouraged and annual meetings are called to consult and keep leaseholders involved with the way the building is managed. 

Do you have professional indemnity insurance?

Yes, we hold professional indemnity insurance. The level of cover held is £2,000,000

Are you GDPR compliant?

Yes, we are registered with the Information Commissioner's Office and how we collect and manage data is detailed in our Privacy Policy

Copyright © 2020 Crossfield Property Services Limited T/A The RTM Company - All Rights Reserved.

Company number 12418065

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